Payment and Refund Policy

Payments:

For enrolling in any of our paid content courses, a relevant content fee will be required. Please consult our website for pricing details and its structure. The payment for this Content Fee will be handled by third-party payment processors. Note that your payments could be liable to applicable taxes. Upon successfully purchasing access to Content on our Platform, cancellations are not possible, and unless specified differently in our Refund Policy.

Refund Policy at Ujjwal Group:-

Refund Eligibility:

At Ujjwal Source, we understand that unexpected situations can arise. Our refund policy covers the following cases:

1. Incorrect Course Enrolment: If you accidentally enrol in the wrong course and are eligible for a refund, please get in touch with us within 48 hours of purchase via email or WhatsApp. Tell us about the wrong course and the correct one you want to switch to.
2. Unintentional Purchase: If you make a purchase by mistake and need a refund, contact us within 48 hours via email or WhatsApp. Share the necessary details to verify the accidental purchase.

Refund Process:

If you meet the refund criteria, here's what to do:

• Reach out to us within 48 hours via email [support@ujjwalsource.com] or on WhatsApp/Call at [+91-7310-44-7310]
• If your request qualifies, we'll refund you using the same payment method you used initially.

Non-Refundable Situations:

While we aim to consider refund requests when suitable, some cases can't be refunded:

• Content Engagement: Once you've engaged with video content or classes related to your purchase, refunds won't be possible. Interacting with the material fulfils our commitment to providing educational resources.
• Refund Requests Beyond 48 Hours: If you request a refund after 48 hours from the initial purchase, we won't be able to process it, except for the situations mentioned under "Incorrect Course Enrolment" or "Unintentional Purchase."
• Change of Mind: We're unable to provide refunds based on personal preference changes. We recommend making well-informed decisions before confirming transactions.

If you have any refund-related queries or need assistance, don't hesitate to contact us. We're here to help you make the most of your learning journey.

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